AP Furniture Co. are committed to your overall satisfaction of your chosen product and want your experience with us during your purchasing period to be an easy and enjoyable one, a shopping experience that will have you come back and refer your friends to shop at AP Furniture Co.
As a retail and commercial furniture retailer in Australia we are bound by certain laws that protect consumers and businesses, the Australian consumer law (ACL) applies to all of our retail customers and their purchases. Our refund policy is inline with that set out in the ACL, for more information please contact us directly on (08) 6305 0217 or view the documentation here https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.
Under the ACL, you may be entitled to a refund or repair or exchange or a credit if the products you have bought fail to meet the consumer guarantee. The remedy for your refund will be determined if they are found to have a minor or major fault.
If the product can be repaired we will arrange a time for this repair, if the product is found to have a major failure we will arrange a replacement.
In order to meet our damaged in transit policy we need you the purchaser to notify us in writing with pictures of the damage to the box/package and the damage to the product within 24 hours of receipt, please forward this to our Customer Care Team at email@example.com to assist in your claim.
Once we have assessed your claim we will provide you with either a replacement for all or part of the product, a store credit or return the product for repair.
Please do not attempt to ship any products to us without prior approval from us, failure to do so will result in any charges for the freight to be at your expense.
If a product is being returned it must be in its original condition, is in its original unopened and sealed packaging, and is accompanied by proof of purchase (the sales receipt or another acceptable form of proof of purchase). If the product is unwrapped the repackaging fee will be 25% off the total invoice amount excluding shipping costs.
Returned items will incur a restocking fee of 15% in addition to any other fees. In the event an item is returned and found to have no faults you will be charged for shipping it back to us and charged again to have the item returned to you.
For more information on consumer guarantees and warranties please view our warranty wage.
Refunds do not apply for change of mind, wrong colour chosen or wrong size chosen.
Products Excluded from Returns
Products purchased as clearance or sale, upholstered and furniture products, products sold as seconds, showroom stock, repaired or products that have defects that the purchaser was made aware of prior to the purchase of the product do not meet our return policy, in addition to the rights given under applicable statute (including ACL), if you change your mind we do not accept returns, or if the item does not fit we do not accept returns.
Cancellation of Orders
Paying for a order online or instore indicates you agree and accept the Terms and Conditions published on this site. If you wish to cancel an order, please provide the basis for your cancellation and we will assess it for approval. This doesn’t apply to pre-orders.
If the goods have been dispatched or delivered no cancellation will be approved.
In addition to any other fees the customer will be charged on any successful cancelled order a administration fee of 7% to recoup costs for financial fees and other office expenses. The fee is calculated on the total value of the goods purchased and will be applied to the store credit or deducted from the refund amount.
Pre order cannot be cancelled and refunds do not apply to pre orders.
Administration, bank, and restocking/pre order fees will be deducted from any refunds.